Returns & Exchanges

At NEOSTRATA, we stand behind the efficacy of our dermatological skincare and want you to be fully satisfied with your results. If you are not completely happy with your purchase, you may return any item within 30 days of the delivery date for a full refund.

1

Initiate Your Request

Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack the products in their original packaging, ensuring all caps are tightened to prevent leakage during transit, and include your printed RMA form.

3

Ship the Items

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location or scheduled pickup point.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing